Delivery & Returns

Delivery

Orders placed on the Beau Bronzage website before 2pm UK time will be dispatched on the same day, while orders received after this time will be dispatched the following business day.

Return Policy

Beau Bronzage values customer satisfaction and we strive to deliver high-quality products. If you have any concerns about your purchase, please follow the procedures detailed in our returns policy.

1. Unused items: Only items that have not been used and have the protective seal intact can be returned. Once the protective seal is broken, it will be considered used and non-returnable.
2. Incorrect shade: Before breaking the protective seal, double check the shade of the tanning product to ensure you have received the correct one.
3. Returns window: New and unused items can be returned within 14 days of receipt, as long as they remain in their original condition.
4. Excluded items: Please note, the self-tan aerosol cannot be returned due to postal restrictions. For hygiene reasons, used applicator mitts, brushes, and exfoliators are non-returnable. In the event of a fault, please contact us within 30 days for a replacement.
5. Sale items: We do not accept returns or exchanges on sale items.
6. Faulty or damaged products: If you have received incorrect, damaged, or faulty products, please provide us with details, including photos, within 30 days of receipt for replacement instructions.
7. Change of mind: If you are based in the UK or EU and change your mind about your order, you are legally entitled to a refund provided you let us know within 14 days of receiving the product, and it is returned unopened and in original condition within 14 days of notifying us.
8. Shipping costs: The cost of returning items is the responsibility of the customer and is non-refundable. We strongly recommend using a tracked service for returns. Beau Bronzage will not be held liable for returns that are lost in transit without tracking.
9. Refunds: If you wish to request a refund, please contact our Customer Experience Specialist and include your order confirmation number. Returns must be made within 14 days of notifying us. If your products were incorrect or faulty, proof will be required.
10. Missing items: If you receive an incomplete order, please contact our Customer Experience Specialist with your order confirmation number for prompt replacement.
11. Fraud and abuse: Beau Bronzage reserves the right to withhold refunds in the event of suspected fraudulent activity. Multiple refund claims may also be scrutinised, and refunds withheld at our discretion.

We thank you for your understanding and compliance with our returns policy, ensuring that Beau Bronzage continues to deliver excellent customer service and superior tanning products.